Hobbit Austin Garden Wallet App Operated by Austinland Garden Sdn Bhd
Last Updated: 10 August 2026
Austinland Garden Sdn Bhd (“we”, “us”, “our”, “Company”) operates the Hobbit Austin Garden Wallet application (“Wallet App”, “App”), a closed-loop digital wallet used exclusively for purchases at merchants operating within Hobbit Austin Garden (“the Park”). This Privacy Policy explains how we collect, use, disclose, and protect personal data when you register for and use the Wallet App.
By creating a Wallet account or using the App, you agree to the practices described in this Policy.
2.1 Information you provide - Full name, identification/passport number, date of birth - Contact details (phone number, email address, mailing address) - Payment and top-up details (bank card details are processed by our licensed payment gateway partner; we do not store full card numbers) - Account credentials (username, password, PIN) - Photograph, if used for identity verification or wallet card issuance
2.2 Information collected automatically - Wallet transaction history (top-ups, purchases, refunds, balance) - Device information (device ID, IP address, operating system) - App usage data (login times, features used, crash logs) - Location data, if you enable location services within the Park
2.3 Information from third parties - Transaction confirmations from participating merchants operating within the Park - Verification data from our payment processing partners
We use personal data to: - Create and manage your Wallet account - Process top-ups, purchases, and balance inquiries - Facilitate transactions with third-party merchants operating within the Park - Verify your identity and prevent fraud, unauthorised access, or misuse - Provide customer support and respond to enquiries or complaints - Send transactional notifications (e.g., top-up confirmations, low balance alerts) - Send promotional or marketing communications, where you have opted in - Comply with legal, regulatory, and audit obligations - Improve and maintain the App’s functionality and security
We may share your personal data with: - Participating merchants within Hobbit Austin Garden, solely to process and reconcile transactions made using your Wallet at their outlets. These merchants are independent third-party operators and are separately responsible for their own handling of any data they receive. - Payment gateway and banking partners, to process top-ups and refunds. - Service providers who support our IT infrastructure, customer service, or data hosting, under confidentiality obligations. - Regulators, law enforcement, or courts, where required by law or to protect our legal rights. - Corporate transactions, such as a merger, acquisition, or asset sale involving Austinland Garden Sdn Bhd, subject to equivalent confidentiality protection.
We do not sell your personal data to third parties.
We retain personal data for as long as your Wallet account remains active, and for a further period after account closure as required for accounting, audit, tax, and legal purposes, or to resolve disputes. Transaction records may be retained longer where required by applicable financial or tax regulations.
We implement reasonable technical and organisational measures (including encryption, access controls, and secure servers) to protect personal data against unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, you may: - Request access to the personal data we hold about you - Request correction of inaccurate or incomplete data - Withdraw consent to marketing communications at any time - Request closure of your Wallet account and deletion of associated personal data, subject to our legal retention obligations and the Refund Policy
Requests may be submitted through the channels listed in Section 10.
The App may use cookies, device identifiers, or similar technologies to maintain your session, remember preferences, and analyse usage patterns. You may adjust your device settings to limit certain tracking, though this may affect App functionality.
The Wallet App is intended for use by individuals aged 18 and above. Wallet accounts for minors may only be created and managed by a parent or legal guardian, who accepts responsibility for the account and associated data.
For questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact:
Austinland Garden Sdn Bhd [Registered Address] Email: [privacy@hobbitaustingarden.com] Phone: [Contact Number]
We may update this Privacy Policy from time to time. Material changes will be notified via the App or email. Continued use of the Wallet App after changes take effect constitutes acceptance of the updated Policy.